FAQ

About
Since 1977 Rockaway National has been working around the country on all types of projects. We have discovered that many people want to learn but haven't found someone to teach them and we aim to change that with our process and team support. From onsite walkthroughs, virtual meetings, video tours via Zoom or Facetime or working together with other national content, we will be able to help set up a program that is right for you.

We are not a broker. Why is that important?

The Rockaway National Team is composed of professionals in the scrap metal industry that are regularly surrounded by scrap. We are not just sitting behind desks sending emails and making phone calls as a middle …

Need To Have Products Destroyed?

Rockaway National is here to help you dispose of your products that need to be recycled or destroyed properly.  We understand that sensitive materials need to be recycled responsibly.  We can provide Certificates of Destruction …

Have Old Equipment To Scrap?

Rockaway National specializes in transporting and recycling Old Equipment like backhoes, excavators, factory equipment, forklifts, and other machinery that is no longer needed. Our account reps work directly with your site contacts and coordinate the trucking, …

Can You Price Our Scrap?

If you are looking for pricing for your materials before we arrange our services with you, we can easily do that by receiving a full breakdown of the equipment or material that you are looking …

Can You Provide Regular Services?

Yes. Rockaway National is structured so that we can be your regular solution to all your scrap metal recycling needs. Your company will be assigned an account manager, who can provide you dedicated service and after …

What Are Your Safety Protocols?

Safety is our #1 Priority. It’s also our #2 Priority. When working with our partners across the Nation and Canada, our Rockaway National Team has a strict vetting process that ensures that everyone from your …

Do You Recycle Recalled Products?

Unfortunately, there are times when your products or goods have to be recalled. When that happens our team is there to make the process of recycling and the destruction of these items as seamless as …

What Does An Account Manager Do?

The system of scrap, load, and logistics management allows you to be able to know what is going on and when it is happening. Your account manager is dedicated to your company and will see …

Why Should I Use You?

Our national program has been operating and growing aggressively since 2012, but we have been in scrap since 1977. During that time, we have learned from various customers and partners that scrap is not easy …

What Is The Turnaround Time?

This really depends on several factors, including the work required to move your equipment or materials, your schedule, the travel time, the processing requirements, payment requirements, and other things. Generally, please allow 2-3 business days …

How Do You Handle Packaged Equipment?

Your account manager here at Rockaway National will ask you specifics and most likely request pictures of the packaging your equipment or materials are in. We can also provide the right documentation and instructions on …

How Do We Get Paid or Invoiced?

When you are arranging to move your materials or recycle equipment, Rockaway National will look at a number of costs and prices that are fair for everyone. Typically, there are several costs associated with pickup …

What is R2 & ISO Certified?

Rockaway National is proud to be an R2 & ISO Certified recycler to ensure our procedures and process of recycling your sensitive materials like electronics. Our process and procedures provide our customers peace of mind …

Where is Rockaway National Located?

Our headquarters is in Rockaway, New Jersey. Our partners are located across the United States and Canada and are vetted and approved by our team before any job is scheduled.  All of our partners follow the …

What services does Rockaway National provide?

Rockaway National provides several different services for your scrap metal recycling needs. We are available to help with; services you are in need of from demolition projects to factory cleanouts to product destruction. We have …

What Locations Do You Service?

Rockaway National is proud to serve all 50 States in the United States, including Hawaii and Alaska. We also provide services for Canadian customers, as well. If you have many locations across one state or multiple …

Can You Service Multiple Locations?

Yes. The Rockaway National Team is built to handle multiple locations and points of contact for your company. We build the proper funnel and communication system around your needs. Whether you have one point of …

Can You Visit Our Location?

Depending on your location, we can arrange either an in-person site visit or a virtual visit (via Zoom or FaceTime). During that time, we can take a look at your operation, the material you need …